Coronavirus forces social media to rely heavily on AI moderation

  • Coronavirus forces social media to rely heavily on AI moderation

Coronavirus forces social media to rely heavily on AI moderation

YouTube, Twitter, and Facebook have requested their contractors and employees to work from home to lessen the fast-spreading respiratory disease.

Alphabet Inc.'s YouTube, Facebook and Twitter on Monday warned that more videos and other content could be mistakenly removed for policy violations as companies clear offices and rely on automatic removal software during a coronavirus pandemic.

These human moderators are always required to work from an office space.

Google can also see more people taking advantage of the premium options from Meet, its video conferencing software, which was made available free of charge to all potential G Suite customers until July 1st.

"We use the homepage on YouTube to direct users to videos from the CDC or other locally relevant health authorities". And that means YouTube must rely heavily on artificial intelligence to handle the moderation process. "This means automated systems will start removing some content without human review, so we can continue to act quickly to remove violative content and protect our ecosystem, while we have workplace protections in place".

Facebook followed suit, saying it would work with contract vendors this week to send home all content reviewers home indefinitely, with pay.

Of course, AI is far from flawless. These include videos that may not have violated any policy.

Also, other content won't show up or be promoted in Search and Recommendations until they have undergone human review.

As usual, creators can appeal that human reviewers reconsider a removed video. But, YouTube said it will just issue "strikes" against recordings where it has "high certainty" that the video disregards its terms.

Here's the official statement on YouTube's Creator Blog regarding the current development: "We recognize this may be a disruption for users and creators, but know this is the right thing to do for the people who work to keep YouTube safe and for the broader community".

The video streaming platform has announced that it will be mainly relying on AI video moderation for videos on its site during the COVID-19 pandemic.

Twitter Inc on Monday said it too would be increasing usage of similar automation, but that it would not ban any users based exclusively on automated enforcement because of accuracy concerns.

A social media company last week criticized policy enforcers for continuing to work because it does not have secure technology for remote moderation.