Amazon banning users for making too many returns

  • Amazon banning users for making too many returns

Amazon banning users for making too many returns

The Amazon spokesman says the company encourages customers who feel they were wrongly banned to contact them. In many cases, the customers were eventually able to restore their accounts, but that's a surprisingly extreme measure for a company known for its great customer service to take. Customers who report "an unusual number of problems" with their orders may find themselves banned from shopping on Amazon.

"We want everyone to be able to use Amazon, but there are rare occasions where someone abuses our service over an extended period of time", the company rep told the Journal. "We never take these decisions lightly, but with over 300 million customers around the world, we take action when appropriate".

According to Amazon Ex-employee the company kick out buyers who request too many refunds, return dodgy items or often violate policies, including paid reviews.

Nissim, 20, still had $450 balance in his account that he had gotten from a gift card.

"We have noticed multiple returns from your account in the past 12 months".

Nassim claims to have only returned four items in 2017 and one item so far in 2018. "They should make sure it accurately reflects why they are actually returning the item", says Safdar. While Amazon does occasionally send out email alerts about return activity, not everyone receives them first.

'@amazon - wow, great customer service, so personal and caring! She said she purchased 50 things and returned only six which could not be termed excessive returns. #BadCustomerExperience #onlineshopping #Horrible #ShopLocal #BoycottAmazon, ' she said on Twitter. Problematic accounts that surface via the algorithm are reviewed by someone on staff.

Undoubtedly, Amazon has built a reputation on easy return policy but with current step the company clearly signaled that it won't withstand any fallacy from even its customers.

"They should pay close attention to the reason they mark for their return".

'If your behavior is consistently outside the norm, you're not really the kind of customer they want, ' said James Thomson, a former senior manager at Amazon.