Xiaomi India announces new service to track your phone's fix status online

  • Xiaomi India announces new service to track your phone's fix status online

Xiaomi India announces new service to track your phone's fix status online

Using this service, users can track their device fix status on Xiaomi's website. Shifting device fix status tracking online seems to be a step in the right direction. Enter your phone /order/service/IMEI/Sn number.

Click on "Confirm" to get an OTP on your mobile number. Consumers can easily log onto the company's official website which is Mi.com and from there they can keep an eye on the fix status of the mobile phones.

To keep the process fairly simple, Xiaomi has divided the status of the phone into five categories, under inspection, work in progress, ready for delivery, delivered, and cancelled.

What do the status terms mean?

With the e-token system, customers need not visit Xiaomi service centers to get the token.

So, Mi owners can easily know in which stage of fix service their phone is now in.

Xiaomi, global Vice President Manu Kumar Jain also let his followers and Mi fans know about this new service by Xiaomi to reduce hassle, via a tweet. Once you have entered the OTP, you will get the status of your device along with your order details.

Xiaomi's efforts to reposition its focus on service in the country came after being hit by lengthy complaints and forum posts a year ago that painted a particularly nasty picture of long turnaround times, lengthy queues and general availability of parts.

The customer care segment is one of the most overlooked areas in our country. They can now easily track device fix status from the mi.com website. In this way, both the time and energy of the customers can be saved, and the company can be able to provide a qualitative and hassle-free service to its customers.