Wells Fargo customers face continued service glitches

  • Wells Fargo customers face continued service glitches

Wells Fargo customers face continued service glitches

Friday morning, some Wells Fargo employees reached out to Channel 13 to let us know their paychecks, which were supposed to be deposited directly into their accounts, did not go through.

The company announced that nearly all services were restored as of Thursday evening and apologized for the inconvenience after outages that affected ATM, mobile and online banking platforms.

"We continue to work on restoring all our services as soon as possible, and encourage customers to contact us if they have questions or concerns", Wells Fargo said in a statement just before midnight EST Thursday night.

Wells Fargo first acknowledged the technical difficulties Thursday in a series of messages posted on the bank's Twitter account, saying it experienced a system issue due to a power shutdown at one of its facilities after smoke was detected following routine maintenance. "This issue has now been corrected, and all transactions are now visible".

The outage caused a high call volume and online and mobile traffic, Wells Fargo said. For customers that made transactions were not visible online or at ATMs Thursday or Friday, the bank assured customers those transactions were processed normally and should have been visible by Friday evening.

Whitney Dawe uses the Wells Fargo app every day; he's been banking with them for almost eight years. Customers complained that they were unable to access online and mobile banking, and some customers reported they were unable or restricted in their ability to withdraw cash.

The issues come a day after the bank reported a significant outage.

In their latest statement to customers, Wells Fargo said any fees incurred because of these issues will be reversed. Others who logged into their mobile bank apps said money they were expecting to be deposited wasn't showing up. The bank has been plagued with scandals over its sales practices, attaching insurance contracts to auto loans that did not need it, and putting homes into foreclosure where it shouldn't have happened.