O2 network down as thousands of customers lose access to 4G data

  • O2 network down as thousands of customers lose access to 4G data

O2 network down as thousands of customers lose access to 4G data

The O2 team has said that it is working fast to address the technical issues and have described it as a "high priority".

Customers have also been encouraged to use WiFi whenever possible if they need internet access before the problems have been fixed.

The company has confirmed that voice calls are still working, and have asked customer to alert them to any network issues they may be experiencing.

In a tweet, the network said that the issue lay with one of its third-party suppliers, and recommended that users switch to Wi-Fi wherever possible. Our technical teams are working extremely hard to resolve this.

An O2 spokesperson said the network was continuing to investigate the problems.

One of the largest United Kingdom phone networks, O2, is investigating a network outage that has rendered mobile data inaccessible to the company's 25 million customers. "We apologise for any inconvenience".

In total, around 32 million customers are affected.

The network outage has also affected Transport For London, which uses the O2 network for its electronic timetable displays at bus stops.

O2 said it would share further updates as soon as they were available. "This issue is being investigated".

The problems with the network, which also acts as a carrier for several other companies including Tesco Mobile, GiffGaff, Lyca Mobile and Sky Mobile, are having wide ranging implications even for non-customers, with the outage affecting many services that use the network.