Bethesda's Support Ticket System Just Gave Away Tons of Private Information

  • Bethesda's Support Ticket System Just Gave Away Tons of Private Information

Bethesda's Support Ticket System Just Gave Away Tons of Private Information

Bethesda soon followed this with a seemingly more-fitting offer: an actual canvas bag, just like the publisher had originally promised.

Be careful what information you put in your Fallout 76 support tickets because it seems some users have been able to view private information.

According to Bethesda's dev team, the update is meant to "address a service issue", but whilst the game is planned to be down for just two hours, it could very well take longer.

Update, 11:12 p.m.: In a statement provided to Ars Technica, Bethesda confirmed that users' PID was exposed to fellow customer service users without their knowledge or consent via "an error with our customer support website". At the time, that appeared to be that.

The company has since issued a statement on the matter, saying they took down the website and are investigating the incident.

Other Reddit users added their own allegations of the same issue, with one public screenshot showing multiple, confused replies to the same support-ticket thread. This includes contact details, addresses, and credit card info. The accidental leak was so bad that customers were apparently able to edit and resolve support tickets freely, though it's unknown if anybody actually did.

Bethesda has yet to comment on exactly how this happened or what the implications are. However, to say that this was a serious breach is to put it mildly. The controversy over canvas vs. nylon bags utterly pales in comparison. As a result, they can open and close tickets however they see fit, as well as access customer names, addresses and other personal details located within said tickets. Bethesda is going to have some serious explaining to do.