Major hotels in China inspected after room cleaning expose

  • Major hotels in China inspected after room cleaning expose

Major hotels in China inspected after room cleaning expose

In response to a viral video exposing shoddy cleaning practices at 14 luxury hotels, health departments in Shanghai and Beijing, where most of the disgraced hotels were located, dispatched inspection teams on Thursday to take a closer look.

At least four major worldwide hotel chains have apologised after hidden camera video of their room cleaning practices in China was posted online. Rooms at the most expensive hotel shown in the video - the Bulgari in Shanghai - start at around 4,000 yuan ($580) per night.

Wu said all the footage was recorded this year. Some use the same towel to wipe the toilet seat.

City tourism and health agencies in Beijing and Shanghai are investigating and in touch with the hotels featured in the video.

By time of publication, apologies and promises to reform cleaning practices had been issued by 12 of the 14 hotels named in the video, including the Bulgari and Waldorf.

In several clips, they can be seen wiping down sinks, coffee cups and glasses with the same used towel.

"But the actual practises on that day did not follow the cleaning standards for room cleaning, we are deeply sorry for this", the hotel apologised in a statement on its Weibo account, adding that staff would be retrained. A similar apology came from The Ritz-Carlton Hotel, which said it would strengthen room-check rules, and work with government to respond. "It's not about the brand - it's a problem with hotel management in China".

The Shangri-La Hotel in Fuzhou said the actions in the video violate its hygiene standards, while the Park Hyatt in Beijing called it an isolated occurrence.

Fearing retribution from the hotels he stays in, Huazong has not revealed his real name. In April 2016, budget hotels that outsourced their laundry services landed in hot water after their bed linens were found to have dangerously high pH levels from being washed with sodium hydroxide. Last year, five luxury hotels in Beijing failed to change bedsheets as required after guests checked out.

One online user wrote, "I always thought five-star hotels would be much better; I never expected this to be the case".