House of Fraser cancels all online orders and refunds customers

  • House of Fraser cancels all online orders and refunds customers

House of Fraser cancels all online orders and refunds customers

House of Fraser took its website offline on Wednesday following a flurry of complaints over delayed orders.

The announcement that online orders have been cancelled "has caused anger among customers", says the BBC.

Outlining the company's decline, EY said House of Fraser took several steps to try to address the issues, securing a £50 million injection of capital in March.

In a tweet late yesterday (16 August), the retail group, which was bought by Mike Ashley's Sports Direct group last week, said: "Due to delays with delivering online orders, we have taken the decision to cancel and refund all orders that have not already been sent to customers".

A message posted on the retailer's website said it was "working hard to make some improvements", telling customers it will be "back up and running as soon as possible".

There is speculation that XPO is owed "tens of millions of pounds", The Times reported, while Sports Direct sources told The Guardian said the XPO was being "totally unreasonable in terms of their demands" and was "refusing to engage in any process".

"They are owed a great deal of money and are threatening to leave stores unless he pays a significant portion of it over the next few days".

"All customers affected will receive an email in the next couple of days".

One said on Twitter: "Absolutely disgraceful".

House of Fraser's warehouse operator XPO Logistics has temporarily stopped processing orders following a dispute over payment with retailer's new owner. Ordered a £90 purse last Thursday. We don't now have a timescale for delivery.

These problems have been exacerbated by a decision by warehouse operator XPO Logistics to temporarily close access to two warehouses dedicated to House of Fraser deliveries as it plays hardball in negotiations.