Build-A-Bear customers left in tears following sale cancellation

  • Build-A-Bear customers left in tears following sale cancellation

Build-A-Bear customers left in tears following sale cancellation

For their sake, we hope Hurts doesn't end up with a pain like the folks at Build-A-Bear.

The arcade/pizza place announced the deal the same day that Build-A-Bear's pay your age fiasco.

The promotion was hold also in the United States, where some store shut down queues amid safety concerns.

"We understand some of our guests are disappointed and we will reach out directly as soon as possible". "We are doing our very best and we are staying very focused on making sure that we do the best we can to make it right for people".

Analyst Neil Saunders of GlobalData said many parents are upset and Build-a-Bear will likely have to make some special offer.

Customers who were not able to get in line were offered a $15 voucher for a future visit. Youth under 14 can "pay their age" for the store's Birthday Treat Bear during their birthday month.

"The crowds have greatly exceeded our expectations and, per local authorities, queues are at capacity and we can not accept additional guests due to extreme crowds and safety concerns".

"It far surpassed anything we ever could've known".

In a statement, the company said: "We have closed lines in our USA stores".

"33 years old? Pay 33 cents for your donut!"

Image of the Build-A-Bear at Zona Rosa at 8:30 a.m. on the day of the "Pay Your Age Promo" when there was a two-hour wait. We really want people to go in and get their $15 voucher. The voucher will be valid until the end of August.

John said it was even more disappointing for those who traveled far distances to shop at Build-a-Bear. Thousands could be seen waiting for hours in various lines across the country in order to purchase a bear.