National Australia Bank to compensate customers hit by outage

  • National Australia Bank to compensate customers hit by outage

National Australia Bank to compensate customers hit by outage

"We're sorry for the inconvenience", NAB said.

The bank says all customers are invited to speak with them about the losses they suffered and they will be compensated.

Frustrated customers shared their stories during the outage, including businesses that lost sales because they could not process Eftpos payments.

Lasting four hours, customers were denied access to banking applications across mobile and online devices, with Eftpos, ATMs and in-store banking also screeching to a halt following a systems outage.

According to reports, the NAB outage hit services across Australia.

National Australia Bank on Saturday suffered what it described as a "nationwide outage" to some of its technology systems, leaving customers unable to access banking services or withdraw money.

The bank says it will work with customers who experienced financial loss to make sure they were not unfairly impacted.

NAB online banking is now down.

NAB's Chief Customer Officer of Business and Private Banking, Anthony Healy, issued a video apology on Twitter, saying "On behalf of the executive team and everyone here at NAB, I want to apologise for the outages that you were experiencing this morning with your banking services".

"We just saw $2500 walk out the door".

"We still don't know the number of customers that are impacted", she said. But "sorry this happened on a Saturday", makes me feel all warm and fuzzy inside.

Batchelor said the bank's techs "started where we thought the failure was", only to find a series of equipment had failed.

Craig Daniell, co-owner of Kingfisher Seafoods at Melbourne's Camberwell Market said the outage would cost him a fair slice of profit.

Of the Twitter speculation that inevitably followed the outage, perhaps the most cogent suggestion for the chain of events came from Conor Stokes, who suggested: "I imagine this scenario: 1) the main online transaction processing server fails somehow 2) fail over to the hot replica doesn't work 3) your phone system goes down because it queries your online transaction processing server for account queries". She also said NAB was working every day on new technology to provide reliability to customers.

The bank has apologised for the inconvenience, and said it was working on rectifying the situation as soon as possible.